INFORMATION FOR TENANTS
Applying for a property:
When applying for a property with RENTL, please ensure you have the appropriate documentation/information to ensure your application runs smoothly. Documents and information may include:
~ Photographic Identification (passport or driving license).
~ Proof of your income (at least 3 months payslips and matching bank statements).
~ Proof of savings.
~ Signed contract of employment (signed by both employer and employee).
~ Right to rent share code (if you are not a UK national).
~ Guarantor contact details (if required).
We strongly recommend to check your credit profile before applying. you can do this at various free services such as; Experian, Clear Score, Credit Karma, Totally Money. They can provide an insight into your current credit rating and history which may effect your application for a property.
It is worth noting that if you have any adverse credit issues, it does not automatically exclude you from applying, it just means we may have to put extra measures in place, such as a guarantor.
Checks we will carry out on you and any other occupants:
When applying for a property with RENTL, we will need to carry out checks to ensure you are a suitable candidate for the property. The checks will include:
~ Identification verification.
~ Credit check.
~ Right to rent status check.
~ Income verification.
~ Employer reference.
~ Previous rent payment verification (if you have previously rented).
~ Previous landlord/letting agent reference (if you have previously rented).
~ Plus any other checks we deem applicable to your application.
To ensure a smooth application, please ensure you have all the information ready when requested.
Fees:
~ Changes to the parties of the tenancy agreement at the tenant's request (Tenant change):
In the event that you wish to make changes to the parties of the tenancy agreement, a new tenancy agreement may be required. A tenancy change fee of £50, plus any reasonable costs incurred if higher, will be payable by the tenant(s). Please note that any tenancy changes are subject to the landlords consent/discretion and reference approval.
~ Variation of the tenancy agreement, at the tenant's request:
In the event that you wish to make any changes to the terms of the tenancy agreement, an addendum may be required. A variation of tenancy agreement fee of £50 will be payable by the tenant(s). Please note that a variation of the tenancy agreement is subject to the landlords consent/approval, and may be denied if the request is deemed unsuitable.
~ Early Termination of Contract at the tenant's request:
In the event that you wish or need to end your fixed term contract early, you will be required to pay the landlord's costs in re-letting the property as well as all the rent, council tax and utilities due under the tenancy agreement, until the start date of the new/replacement tenancy. The costs will be no more than the maximum amount of rent outstanding on the tenancy, plus the re-letting fee applicable to your landlord. Any re-letting fees will be discussed with you prior.
Guarantor requirements:
If you require a guarantor to support your application for a property, then they must pass the same checks you would as a tenant, plus some additional must have requirements.
All guarantors must be working homeowners with good and clear credit profiles. They will also be required to meet the affordability requirements for the property.
Should a guarantor not be a working homeowner with a good and clear credit profile, or not meet the minimum income requirement, they will not be suitable and your application will likely be declined.
If you are in any doubt, contact us to discuss your application and we will assist you in the best way we can.
Tenant "code of conduct" and expectations:
RENTL Properties - Liverpool offer high levels of customer service to both landlords and tenants alike. We strongly believe that all people should be treated with compassion and respect at all times. Subsequently, we expect to be treated with the same compassion and respect.
As company, we have a simple but fair three-strike customer policy against staff abuse.
We have experienced staff who dedicate themselves to helping our tenants. Often by the very nature of what we do, tenants can become stressed. This is quite understandable.
Sometimes this can result in tenants being angry during conversations with our staff. Should this anger be directed at our team, the very people who are trying to help you, then this becomes an issue for us as it constitutes abuse.
As a company, we have a zero tolerance policy for anyone who is abusive towards our staff; it is never acceptable to be abusive to a member of staff.
For example, when urgent repairs need to be made to a property, we must wait for the availability of a suitably qualified contractor to attend, in some circumstances the contractor may not have immediate availability or be delayed due to external influences. In these circumstances, we would understand that a tenant might feel angry about the situation; however, when this anger is directed at our staff, this becomes abuse.
Our staff cannot and should not be blamed for situations outside their control. Even if you as a tenant are unhappy about the way their matter has been dealt with by a staff member, there is a distinct line between expressing dissatisfaction and being abusive.
We have a three-strike policy against staff abuse.
In the first instance, the staff member will discuss what has happened and explain why this is unacceptable.
In the second instance, a senior staff member or the company director will call the tenant to understand the background and how we can help prevent this from happening again.
If there is a third instance of abuse, we will deem that the tenant/agent relationship has broken down and will take steps to terminate our management service with your landlord.
In a worst case scenario, tenants may need to find alternative accommodation due to their actions.
